Last updated: 29 April 2026
1. Who we are
ExIQ Pty Ltd is an Australian digital transformation, AI implementation, automation, software and advisory business based in Adelaide, South Australia. In this policy, "ExIQ", "we", "us" and "our" refer to ExIQ Pty Ltd.
This policy is intended to support open and transparent handling of personal information under the Australian Privacy Principles in the Privacy Act 1988 (Cth), where those obligations apply to us.
2. Information we collect
We may collect personal information when you:
- submit a contact form, book a conversation, email or call us;
- subscribe to, download or request information from us;
- engage us to provide services, proposals, workshops or support;
- interact with our website, analytics, forms, content or events;
- authorise a product, integration or automation to connect with a third-party platform.
This information may include your name, role, organisation, email address, phone number, message content, business requirements, billing or engagement information, technical identifiers, analytics data, device information, and information you choose to provide.
3. Analytics, cookies and website data
We use analytics and performance tools, including Google Analytics and Vercel Analytics, to understand how people find and use the website, improve content, monitor technical performance and measure engagement.
These tools may collect information such as page views, approximate location, device and browser information, referral sources, outbound clicks, scroll depth, form interactions and similar usage signals. You can manage cookies and similar technologies through your browser settings and, where available, through Google account and advertising settings.
4. How we use personal information
We use personal information to:
- respond to enquiries and provide information about our services;
- prepare proposals, deliver engagements, support clients and manage accounts;
- operate, secure, improve and troubleshoot our website, software and services;
- send business communications where permitted and relevant;
- meet legal, regulatory, accounting, security and risk-management obligations;
- develop service insights, reports, recommendations and implementation plans.
5. Disclosure and service providers
We may share personal information with service providers who help us operate the website, manage enquiries, deliver client work, host data, provide analytics, send communications, process payments, maintain security, or support software and automation services.
These providers may include hosting, analytics, CMS, email, calendar, CRM, cloud, AI, automation, security, accounting and professional services providers. Some providers may process or store information outside Australia. Where practical, we use reputable providers and reasonable contractual, technical and organisational safeguards.
6. Client, project and sensitive information
Some client engagements may involve operational, commercial, technical, employee, customer or sensitive information. We only collect and use that information where it is reasonably necessary for the engagement, authorised by the client, required by law, or otherwise permitted.
If a project requires access to sensitive information, regulated data, production systems or third-party platforms, we usually agree the handling requirements in the relevant proposal, statement of work, confidentiality arrangement, data-processing terms or client agreement.
7. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Measures may include access controls, authentication, encryption, least-privilege access, secure cloud services, audit practices and internal handling controls.
We keep personal information for as long as needed for the purposes described in this policy, for legal or accounting requirements, to resolve disputes, or as required by client agreements. When information is no longer required, we take reasonable steps to delete, de-identify or archive it securely.
8. Access, correction and complaints
You may request access to, or correction of, personal information we hold about you. You may also contact us with privacy questions or complaints. We will respond within a reasonable time and may need to verify your identity before acting on a request.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.
9. Contact
Privacy enquiries can be sent to ml@exiq.com.au or addressed to ExIQ Pty Ltd, Adelaide, South Australia.