Integrated voice AI
Medical Centre AI Receptionist
How ExIQ designed Afreia around the existing practice stack and validated a compelling commercial case against real operating figures.
Read case study Case Studies
Case studies in digital transformation, AI and workflow improvement.
See the business challenge, ExIQ's delivery approach and the outcome or decision each engagement enabled.
6 selected engagements
The work and what changed
Each case study sets out the challenge, our approach and the outcome, with enough detail to assess the substance of the work.
Operational process investigation
Turning Hidden Handoffs into a Clearer Path from Request to Cash
ExIQ gave a large commercial building services provider one operating view across customer intake, quoting, scheduling, field closeout, invoicing and client communication, backed by a prioritised improvement and automation program.
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Sales process automation
From Manual Sponsor Spot Planning to a Repeatable Sales Workflow
Life FM's first workflow implementation in a broader sponsorship sales and operations program brings sponsor campaign pricing, scheduling rules and customer-ready schedules into one guided workflow, with estimated savings of up to four hours per customer onboarded.
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Workflow consolidation and digital transformation
How Financial Services SA Reclaimed Four Hours Every Week
A leaner Freshsales and ClickUp workflow was designed to lower software costs and now saves the director approximately four hours every week.
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Commercial transformation strategy
Turning Sales Blind Spots into A$4M in Potential Revenue
ExIQ identified how stronger sales management and connected operations could support a modelled 20% sales uplift - A$4M in potential annual revenue on A$20M turnover.
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AI order capture
From Manual Orders to a Scalable AI Order Automation Blueprint
ExIQ mapped fragmented email, phone, Pagemaker Pro, spreadsheet and manual pick-list work into a staged automation roadmap designed to protect margin, expand seasonal capacity and move orders faster from customer request to dispatch.
Read case studyCore capabilities
How we create operational value
ExIQ brings strategy, workflow, technology and implementation together around the outcomes that matter.
AI strategy
From scattered interest to a governed portfolio
Rank use cases by value, readiness, data, risk and ownership before implementation begins.
Explore capabilityWorkflow automation
Turn inbox and spreadsheet work into visible flow
Make the trigger, queue, owner, source record, escalation and measure clear before automating.
Explore capabilityVoice AI
Reduce missed interactions without weakening service
Connect calls to real workflows with disclosure, privacy, transcript review and a fast human path.
Explore capabilitySystems recovery
Reset delivery when tools no longer match the work
Re-establish the operating need, data path, integration boundary and lowest-risk delivery decision.
Explore capabilityStart a conversation
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